FAQ

We are closing the NIVEA.co.uk shop to improve focus on providing a better experience to all our customers via our retail partners. We believe that focusing our online resources will help us better serve you, our customers, and ensure that information is quickly and easily available.

Yes, you can still purchase NIVEA products online through our partners and instore at your favourite retailers. We will continue to work with our partners to ensure that our products are widely available and easy to purchase.

We cannot provide a definitive answer now. We continually evaluate our business strategies and customer needs, so it's possible that we re-visit this in the future. Stay updated by subscribing to our newsletter or following our social media channels.

Yes, you can still be able to access your order history and account information via your MYNIVEA account. However, please note that you won't be able to make new purchases or manage your shopping cart through the website.

Our refund and return policies remain unchanged. Please contact our customer support team directly to initiate a refund or return process and they will guide you through the necessary steps.

Yes, we will continue to provide customer support for products you have purchased previously. You can reach out to our customer support team via the contact details below for any assistance or inquiries.

Absolutely! While the website won’t offer the option to purchase directly, you can still browse and access information about our products, including features, specifications, stockists, and other relevant details.

Yes, we will continue to provide skincare advice and tips through our social media channels, website, and other online resources.

You can follow us on our social media channels, such as Facebook, Instagram, TikTok and Instagram, to stay up to date with our latest news and updates. We will also continue operate our email newsletters and other online resources.

If you have a question about any of our products, contact our NIVEA Consumer Interaction Team: Consumer.Relations.UK@Beiersdorf.com