This new one is not a patch on the old formula. The smell, consistency and felling of cleanliness… and most noticeable – the tautness of your skin. It is a massive step backwards. Why didn’t you just make a whole new product rather than mess up my favourite face wash? I’ve switched to ‘Simple’ Refreshing Facial Wash.
I've used the old version of the face wash for quite a few years. I've now tried to use this new version for a couple of days and threw it out tonight. It smells too bad and the texture is all wrong. Why replace a good product with this?
I used this facial wash for two decades without a single issue. It was my absolute go-to, trusted product. Unfortunately, whatever ingredients they changed in this new formula have completely ruined it. ​After washing my face with the updated version, I suffered a severe allergic reaction. My eyelids became incredibly swollen, bright red, and tender, while my chin developed an intensely itchy rash. I had to stop using the product immediately and am now spending weeks repairing my compromised skin barrier with antihistamines and thick healing ointments. ​It is incredibly disappointing when a brand ruins a perfect formula. If you are a long-time user or have sensitive skin, do not assume this new version is safe for you just because the old one was. I will not be purchasing this again.
