NIVEA FAQ advice


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Q: Why is the shop closing?

A: We are closing the shop to improve focus on providing a better experience to all our customers via our retail partners. We believe that focusing our online resources will help us better serve you, our customers, and ensure that information is quickly and easily available.

Q: Will I still be able to buy NIVEA products online?

A: Yes, you can still purchase NIVEA products online through our partners and instore at your favourite retailers. We will continue to work with our partners to ensure that our products are widely available and easy to purchase.

Q: Will you be launching a new website for online purchases in the future?

A: We cannot provide a definitive answer now. We continually evaluate our business strategies and customer needs, so it's possible that we re-visit this in the future. Stay updated by subscribing to our newsletter or following our social media channels.

Q: Can I still access my previous order history or account information?

A: Yes, you can still be able to access your order history and account information via your MYNIVEA account. However, please note that you won't be able to make new purchases or manage your shopping cart through the website.

Q: How can I request a refund or return for a previous purchase?

A: Our refund and return policies remain unchanged. Please contact our customer support team directly to initiate a refund or return process and they will guide you through the necessary steps..

Q: Will you provide support for products/services that I have purchased in the past?

A: Yes, we will continue to provide customer support for products you have purchased previously. You can reach out to our customer support team via the contact details below for any assistance or inquiries.

Q: Can I still access product information and details on the website?

A: Absolutely! While the website won’t offer the option to purchase directly, you can still browse and access information about our products, including features, specifications, stockists, and other relevant details.

Q: Will NIVEA continue to provide skincare advice and tips?

A: Yes, we will continue to provide skincare advice and tips through our social media channels, website, and other online resources.

Q: How can I stay up to date with NIVEA news and updates?

A: You can follow us on our social media channels, such as Facebook, Instagram, TikTok and Instagram, to stay up to date with our latest news and updates. We will also continue operate our email newsletters and other online resources.

Q. I  have a question about a NIVEA product?

If you have a question about any of our products, contact our NIVEA Consumer Interaction Team:

*Calls to this international Freephone number are free from a UK landline. Calls from a mobile phone may be subject to charges by your service provider.

NIVEA Careline 

Phone: 00800 49 40 1911
Address: Beiersdorf UK Ltd.
Trinity Central, Trinity Park
Bickenhill Lane,
Birmingham, B37 7ES
United Kingdom