If you wish to return any part of your order you’re welcome to do so with our friendly returns team. We'll ask you for your feedback or reasons for return as this helps us ensure the best possible customer experience.
The simplest way to return your order is to email firstname.lastname@example.org and let us know your
- Order Number
- The items you wish to return
- And your reason for return
You can also phone our customer services team on 01507 610214.
We’ll ask you to return your goods in their original packaging and within 14 days of notification of cancellation. Once we have received your items we’ll confirm via email and process your refund.
Please don’t send your products back without letting us know via email or phone, as we won't be able to trace your order and it will be difficult to process your refund.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.if you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.