For most goods bought online you have the right to change your mind within fourteen days without giving reasons. The cancellation period is fourteen days from the day on which you or a third party designated by you took possession of the goods. To exercise your right to change your mind, you can call us or send us an e-mail:
Model cancellation form
If you want to cancel the contract, please fill out this form and send it back to NIVEA e-Shop, e-mail: email@example.com
- I/we (*) hereby give notice that I/we (*) cancel my/our (*) contract of sale of the following goods
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.
In order to change your mind within with the cancellation period, it is sufficient to send the notification to exercise your right to cancel before the end of the 14 day period.
When you don't have the right to change your mind
You don't have the right to change your mind in respect of:
- Personalised goods; and
- Goods sealed for health protection or hygiene purposes, including cosmetics, once these have been unsealed.
Consequences of cancellation
If you change your mind and cancel the contract, Beiersdorf will refund all payments received from you, including delivery costs (with the exception of partial cancellations, and additional costs resulting from where you paid for a different type of delivery other than the cheapest standard delivery offered by Beiersdorf), promptly and at the latest within fourteen days from the day on which Beiersdorf receives the goods back, or (if earlier) the day on which you provide evidence of having sent the goods back. For this refund, Beiersdorf will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. Beiersdorf may refuse to make any refund until we have received the goods back or until you have provided evidence that you have returned the goods to Beiersdorf, whichever is the earlier. You must return the goods without delay and in any event no later than fourteen days from the date on which you notify Beiersdorf of the cancellation of the contract as set out above.
You have to pay the costs of returning the goods. You will also be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the nature, properties and functioning of the goods. We may reduce any refund accordingly if this is the case.